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Why do you need it?

E-commerce businesses face a consistent challenge:
A growing customer base and limited human bandwidth. Customers now expect instant help, personalized suggestions, and proactive updates across every channel.
Manual teams cannot sustain that level of responsiveness or personalization at scale. An E-commerce Agent fills this gap by combining product knowledge, order data, and real-time context to handle thousands of customer interactions simultaneously.

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What problems does it solve?

ProblemManual ProcessAI Solution
Order trackingCustomers raise ticketsAI gives instant status
Product discoveryUsers browse endlesslyAI recommends based on preferences
ReturnsManual form + support callConversational, guided returns
Upsell/Cross-sellRule-based enginesPersonalized recommendations
Inventory queriesOps team checks manuallyReal-time stock visibility
The agent shortens resolution times, increases conversion rates, and reduces dependency on manual workflows. Once configured, your agent can:
  • Access and understand product catalogs from Shopify or other platforms
  • Retrieve and track live order data
  • Initiate refunds or returns through integrated workflows
  • Suggest complementary or trending products dynamically
The agent integrates directly into your storefront or chat interface, enabling continuous real-time support and sales assistance.

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D2C Fashion Brand Agent

A fashion brand receives thousands of customer messages during peak festive sales.
Common questions include:
  • “Where is my order?”
  • “Can I exchange this size?”
  • “Show me similar dresses.”
Before AI:
Support agents handle every query manually through chat, creating long wait times and missed opportunities. After AI:
The E-commerce Agent connects with Shopify, shipping APIs, and the product catalog.
It automatically responds with contextual answers such as:
“Your order #2098 is out for delivery today. Here are similar styles that match your order.”
Response times drop instantly, support volume decreases by 60%, and cart conversions increase by 12%.

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APPENDIX

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Without AI: The Manual Way

StepEffortTimeChallenge
Order query responsesManual lookup3–5 mins eachHigh volume
Return processingEmail + support10–15 mins eachTedious process
Product recommendationsManual merchandisingDays of setupStatic experience
Inventory updatesOps syncWeeklyOutdated data
Manual workflows slow down both customer response and sales performance.

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With AI: The Smart Way

StepAI HandlesBenefit
Order trackingReal-time updatesInstant response
ReturnsConversational process80% faster handling
RecommendationsContext-basedPersonalized shopping
InventoryAuto-syncAlways accurate
AI ensures customers receive precise, consistent, and contextual service across every interaction.

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Without Celesto vs. With Celesto

StepWithout CelestoWith Celesto
API integrationManual Shopify setupOne-line ToolHub integration
Knowledge setupCustom scriptsConnect KB directly
Conversational flowComplex orchestrationNatural with Agentor
DeploymentBuild backend infraagent.serve(port=8000)
AnalyticsRequires custom logsNative Celesto dashboard
Celesto enables complete E-commerce Agent deployment from integration to live production in hours, not weeks.